We treat customers' data with the highest level of confidentiality. Our recovery process is implemented in such a way that only the customers themselves will look through the recovered data in our office to verify that the recovered data is good for acceptance. Only during this data reviewing session, the customer will be given access temporarily to the recovered data through CD/DVD media or network share protected with passwords. Besides that, the recovered data is never put on-line to reduce risk of unauthorized access.

Our internal office and lab units are installed with security video CAM to monitor any unauthorized access. This includes the whole building that is installed with security Video CAM with 24-hour round the clock surveillance by security officers.

No staffs, besides the engineers who are assigned to the recovery jobs, are permitted any kind of access to the recovered data. The original data media sent for recovery process is securely locked when not in use. If there is a need to pass the data media around for recovery process, we follow a proper chain of custody using our internal log book system.

In rare situations if the customers have located specific problems with some data, only with their permission, we will then look at the specific data segment as requested by the customers for any possible solution.

All incoming data recovery jobs by default will follow our strict in-house non-disclosure agreement (NDA). We understand that some customers may have their own legal NDA and we are open to signing the legal NDA drafted by the customers should there be such a need.

Depending on the requirements of customers, we could specially encrypt the recovered data in CD or DVD and then sealed off the data with a "tampered-proof" sticker to ensure that no one else except the owner could access the recovered data. We also look into special data security handling if it is called for by the customers.

Whatever the case, we have spent considerable resources with implemented procedures to ensure that data security and confidentiality are never compromised for all customers at all time.